Shipping policy

Shipping Policy

Effective Date: July 6, 2026

Welcome to MUGATORS. We are committed to delivering your order quickly and securely. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, MUGATORS may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available), allowing you to monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. MUGATORS is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their country's customs authorities. These charges are the customer's responsibility.

Contact Us

If you have any questions regarding shipping, please contact us:

Store: MUGATORS
Email: roeperseong82h@hotmail.com